Frequently Asked Questions

General Questions

We are constantly updating our FAQs list. If none of these answers satisfy your needs, feel free to contact us and we'll happily assist you.

They absolutely are! All of our Natural Dog Treats are 100% digestible and are a perfect alternative to rawhide; a popular chew that is not digestible and can cause digestive issues. Not To mention all our treats are high in protein and make for an entertaining and nutritious chew.

Absolutely! All of our dog treats are 100% natural, and have NO hormones, NO antibiotics, NO preservatives, and NO harmful additives. Additionally our products are wheat, gluten, grain, and soy FREE which is especially great for doggos with a sensitive tummies. The health of your doggo is our #1 priority, so we make Natural Dog Treats You Can Barkin' Trust! 

All our treats are low-odor for the hooman, yet still with a natural scent and delicious taste which is perfect for the doggos taste buds! 

All our treats are 100% natural and NOT treated with harmful chemicals, so there will be a natural scent to our treats that your dog will love. 

We have fun and convenient subscription boxes for all kinds of doggos. From a scrumptious assortment treats for Ear Lovers, to a variety pack with surprise treats every month and more! You can have your subscriptions go your way every 1 month, every 2 months, or every 2 months. The choice is yours! For more information check out our subscription boxes here. 

You certainly can! We want to give your doggo the best of all worlds, so you can mix and match a selection of subscription boxes all on your customer dashboard. 

You can do that too, not a problem! Just choose the subscription box of your choice and customize it as you wish on your dashboard when you log in to your account.

Got a picky eater on your hands? Not a problem! We want nothing more than to see your doggo find the perfect chews they will love. If your doggo doesn't like the treats he received, just send us your order number and the reason for your return directly to our email so we can find the best solution for your furry pal.  For more information please view our Return Policy. 

Here at Big Lu, orders will be shipped typically within 48 hours of order placement on regular business days (excluding national holidays). Most orders will arrive in 3 - 5 business days. 

No worries hooman, you can cancel any time you want directly on your dashboard. We're sad to see you go, but hope to see you again soon! 

You can reach us via our contact us page, any of our social platforms, or send us an email directly to our email and one of our bakers will get back to you real barkin' fast!