Privacy policy

This Privacy Policy explains how BigLU ("the Company") gathers, utilizes, and shares your personal data when you visit or make a purchase from big-lu.com (the "Site").

Personal Data We Collect

When you access the Site, we automatically gather specific details about your device, including your web browser type, IP address, time zone, and installed cookies. As you navigate the Site, we also collect data on the individual pages or products you view, the websites or search terms that directed you to the Site, and your interactions with the Site. This automatically collected data is referred to as "Device Information."

We collect Device Information using the following tools:

  • Cookies: Small data files stored on your device that often include an anonymous identifier. For more details about cookies and how to disable them, visit AboutCookies.org

  • Log Files: Files that record Site activity and capture data such as your IP address, browser type, Internet service provider, referring/exit pages, and timestamps.

  • Web Beacons, Tags, and Pixels: Electronic files that track browsing behavior on the Site.

When you make or attempt to make a purchase through the Site, we also collect certain information, including your name, billing and shipping address, payment details (such as encrypted credit card numbers), email address, and phone number. We refer to this as "Order Information."

For the purposes of this Privacy Policy, "Personal Information" includes both Device Information and Order Information.

Marketing & Communications

To keep you informed, BigLU may use your personal data for marketing purposes. We may send you updates, promotional offers, or news through email, text messages, push notifications, and social media platforms like Facebook and Instagram.

You can opt out of receiving marketing communications at any time by:

  • Contact our support team at  hello@big-lu.com to update your preferences.

  • Using the “unsubscribe” link in emails or replying “STOP” to text messages or Facebook messages.

Do Not Track

Please note that our Site does not modify its data collection and usage processes when it receives a "Do Not Track" signal from your browser.

Data Retention

We retain your Order Information for our records unless and until you request its deletion.

Updates to This Policy

BigLU reserves the right to modify this Privacy Policy to reflect changes in practices, legal requirements, or operational updates.

Minors

The Site is not intended for users under the age of 18.

Contact Us

For any questions, concerns, or complaints about this Privacy Policy, please reach out to us at: hello@big-lu.com